When Expectations and Reality Differ

Meeting the expectations of our clients and service users is so important, but what happens when you know you can’t, and have to manage their expectations to a new reality? I write this on a Sunday afternoon flight returning from a weeks holiday in Lanzarote. We...

Is Disney Losing Its Way?

I write this on a plane on the way home from a few days in Disneyland Paris with the kids. I must say that after several previous trips and a few Florida Disney holidays, I have always been someone that has held up Disney as one of the best examples of providing a...

Will You Take New Opportunities?

Last week, I had the pleasure of attending my daughter’s graduation ceremony, as she prepares to begin her new career as a teacher in September. It was great to see so many young people, strutting across the stage, back straight, chest out and with an element of...

Make Sure Your Charity Is Compliant

As we come toward the end of the financial year, I thought it would be helpful to remind you of a few things that your charity needs to be thinking of in preparation for some changes that are coming in. 1. Year End Accounts All charities and churches, registered or...

Keeping Yourself Fit For Purpose

I read an interesting article recently about a large, well known charity in the UK. This charity has grown hugely over the last few years, helped by the fact that it has been awarded millions of pounds from the UK government towards its work as well as from other...