by editor | Nov 1, 2016 | Excellence, Governance, People
Meeting the expectations of our clients and service users is so important, but what happens when you know you can’t, and have to manage their expectations to a new reality? I write this on a Sunday afternoon flight returning from a weeks holiday in Lanzarote. We...
by editor | Jun 23, 2016 | Excellence, People
I write this on a plane on the way home from a few days in Disneyland Paris with the kids. I must say that after several previous trips and a few Florida Disney holidays, I have always been someone that has held up Disney as one of the best examples of providing a...
by editor | Dec 26, 2015 | Uncategorized
The week started with Major Tim Peake, the British astronaut, leaving a voice mail message for his parents from the International Space Station. This is probably the longest distance missed phone call in history! This can certainly be said to be “from a...
by editor | Jul 21, 2015 | Excellence, People, Personal values
Last week, I had the pleasure of attending my daughter’s graduation ceremony, as she prepares to begin her new career as a teacher in September. It was great to see so many young people, strutting across the stage, back straight, chest out and with an element of...
by editor | Jul 10, 2015 | Excellence, Governance, People
Having been in both camps, I have great admiration for both Trustees and staff (and regular volunteers) of our many churches and charities. They all do such great work that keeps this country going, and meet so many of the needs of so many people. However, as I have...
