by editor | Nov 1, 2016 | Excellence, Governance, People
Meeting the expectations of our clients and service users is so important, but what happens when you know you can’t, and have to manage their expectations to a new reality? I write this on a Sunday afternoon flight returning from a weeks holiday in Lanzarote. We...
by editor | Jul 21, 2015 | Excellence, People, Personal values
Last week, I had the pleasure of attending my daughter’s graduation ceremony, as she prepares to begin her new career as a teacher in September. It was great to see so many young people, strutting across the stage, back straight, chest out and with an element of...
by editor | Feb 27, 2015 | Excellence, Governance, People
I read an interesting article recently about a large, well known charity in the UK. This charity has grown hugely over the last few years, helped by the fact that it has been awarded millions of pounds from the UK government towards its work as well as from other...
by editor | Sep 19, 2014 | Excellence, People, Personal values
The other day, I took my daughter to see a rags to riches film about a football team (our team!) who nearly went out of business, was saved by the fans, and 10 years later was appearing in a play-off final to reach the Premier League. Before the match started, each...
by editor | Apr 6, 2013 | People, Personal values
As I look around me I wonder where the respect has gone these days! The respect that was so common when I was growing up has disappeared in this generation. There used to be respect shown to people in positions of authority – policemen, firemen, ambulance workers,...
