by editor | Nov 1, 2016 | Excellence, Governance, People
Meeting the expectations of our clients and service users is so important, but what happens when you know you can’t, and have to manage their expectations to a new reality? I write this on a Sunday afternoon flight returning from a weeks holiday in Lanzarote. We...
by editor | Apr 17, 2015 | Events, People, Personal values
Travelling to and from a recent family holiday in Fuerteventura, I watched as we gained altitude in the plane, and as we began to come down to land. It struck me how clearly you could see the land below at low height – and how clear the sky was when we were at our...
by editor | Mar 21, 2013 | Excellence, Governance
This is one of the phrases used by a local Insurance Broker who talked about risk at a recent Charity Seminar I attended – but it doesn’t only apply to risk! One of the most important things that we can have in our organisation is clarity! There are so many areas...
by editor | Mar 6, 2013 | Excellence
A couple of things have happened to me in the last few days that have got me thinking about the information we hold – and what we do with it. Recently, I was fortunate to be able to take my daughter to Wembley to watch our team play in – and win – a Cup Final. As we...
